Frequently Asked Questions (FAQs)

General Information

What wireless networks are available?
UNT offers several wireless networks:
  • UNT Network - Secure Network (Preferred)
  • Eduroam - Secure Network allowing students, faculty, and staff to access wireless networks at participating Universities.
  • Eaglenet - Open Network - This system is not secure and is NOT intended for internet activity that may involve private/personal data.
  • ResNet - Only for UNT Housing residents. 
Which Wi-Fi network should I use?
The UNT Network wireless system is the recommended network for several reasons:
  1. The UNT Network is encrypted whereas the EagleNet network is not.
  2. The UNT Network with save your login configuration so you do not have to login every time you connect to the Wi-Fi system.
Does the wireless network cost anything to use?
The UNT wireless networks are free to use for UNT students, faculty, and staff.
What type of device do I need to use the wireless network?
Most modern mobile phones, such as Android and iPhones, will work on the UNT wireless networks. Most other mobile devices, such as tablets, laptops, and eReaders will likely work as long as the device has "802.11" wireless capabilities.
Can I use the UNT Wi-Fi in the residential halls?
UNT residential halls have a dedicated wireless network for housing residents, provided by Apogee. Please contact ResNet Support for more information.
Is the UNT wireless network SAFE?
The UNT Network wireless system provides an encrypted connection and is the recommended wireless system for internet activity that may involve private data. Please keep in mind that connections to the EagleNet wireless system are less secure.

Online privacy and information security is multifaceted. Please make sure your device drivers, software, and virus protection is up-to-date. Be aware of your physical surroundings to ensure that your screen is not visible to others when your screen may display sensitive information. Please see the UNT Cybersecurity webpage for more information.
Can I use the wireless network outside or only inside UNT buildings?
Most outdoor common areas have good Wi-Fi signal strength so you can use your mobile devices while enjoying the sights and sounds of the beautiful UNT Denton campus!
Can visiting students and academic professionals use wireless while visiting UNT?
Try out the Eduroam wireless system! Eduroam is a secure wireless network dedicated to students, researchers, faculty, and the global academic community. UNT students, faculty, and staff visiting other participating universities can login using their UNT credentials by clicking the Eduroam SSID and entering EUID@unt.edu or just their EUID and usual password. 

Wi-Fi Configuration

What is my UNT Wi-Fi username and password?

The standard login for the UNT Network, Eaglenet, and Eduroam wireless networks is your UNT EUID and Password. Contact technical support for assistance.

The ResNet network is only available to UNT Housing residents and may require specific credentials. Contact ResNet Support for more information.

How do I connect to the UNT Wi-Fi using my Android phone?
  1. Open your Android settings menu. This is usually found in the app tray or through a gear icon on the top right of the homescreen menu.
  2. Search for "Wi-Fi" and select "Wi-Fi settings" from the results (you can navigate to this manually through "settings->network & internet")
  3. Select the Wi-Fi menu (might be under "Connections")
  4. Make sure "Wi-Fi" is toggle to "On"
  5. Find and select "UNT" in the list of available networks. (If UNT does not appear in the list, you might be out of signal range. Please try from an academic building on the Denton UNT campus)
  6. A connection prompt will appear that will ask for the following:
    1. EAP Method = "PEAP"
    2. Phase 2 authentication = "MSCHAPV2"
    3. CA certificate = "Do not validate"
    4. Identity = your UNT EUID
    5. Anonymous Identity = leave blank
    6. Password = Your UNT EUID Password
    7. Domain Name = "unt.edu" (not all Android phones ask for this)
  7. Click the Save button and your device will establish a connection to the UNT Wi-Fi network.
How do I connect to the UNT Wi-Fi using my Windows laptop?
  1. Click the "Start menu"'
  2. Search for "Wi-Fi" and select "Wi-Fi settings" from the results (you can navigate to this manually through "settings->network & internet")
  3. Make sure the "Wi-Fi" button is toggle to "On"
  4. Click "Show available networks"
  5. Find and select "UNT" in the list. (If UNT does not appear in the list, you might be out of signal range. Please try from an academic building on the Denton UNT campus)
  6. Enter your UNT EUID and password into the login prompt.
  7. Click the OK button and your device will establish a connection to the UNT Wi-Fi network.
How do I connect to the UNT Wi-Fi on iOS or macOS Ventura?
Use the below steps to configure iOS or MacOS Ventura for UNT Wi-Fi:
  1. Open the "Settings" app.
  2. Tap Wi-Fi
  3. Select the network labeled "UNT"
  4. Enter your EUID in the username field, and your password in the password field.
  5. On the "Certificate" page, tap "Trust" to accept the certificate.
  6. After up to 15 seconds, you will be connected to the UNT wireless network.
How do I use the Eduroam wireless system?
This SSID is a service provided to students, faculty, and staff visiting from other participating universities. It can also be used by UNT students, faculty, and staff visiting other participating universities using their UNT credentials by clicking the Eduroam SSID and entering EUID@unt.edu or just their EUID and usual password. 

Wi-Fi Help

I'm suddenly getting a message about accepting the Wi-Fi certificate
The Wi-Fi security certificate was renewed on November 6, 2023. If you get a message about the certificate the next time you connect to the Wi-Fi, you may need to accept the new certificate and possibly "forget" the UNT Wi-Fi network and reconnect (see "How do I 'forget' the network" topic below).
I can't connect. How do I "forget" the network to reset it?
Windows 11
  1. At the bottom right in the system tray, click the network icon.
  2. Click the right-arrow [ > ] button next to the Wi-Fi icon to manage Wi-Fi networks.
  3. Right-click on the Wi-Fi network to be removed: UNT/Eduroam/Eaglenet
  4. Click Forget.
Windows 10
  1. At the bottom right in the system tray, click the network icon and choose Network & Internet settings.
  2. Click Manage Wi-Fi settings.
  3. Under "Manage known networks," select the Wi-Fi network to be removed: UNT/Eduroam/Eaglenet
  4. Click Forget.
macOS 13 (Ventura)
  1. At the top right of your screen, click the Wi-Fi symbol and select Wi-Fi Settings.
  2. Right-click on the Wi-Fi network to be removed: UNT/Eduroam/Eaglenet
  3. Click Forget.
macOS 12 (Monterey) and older
  1. At the top right of your screen, click the Wi-Fi symbol and select Open Network Preferences.
  2. In the lower right, choose Advanced.
  3. Under "Preferred Networks", select the Wi-Fi network to be removed: UNT/Eduroam/Eaglenet
  4. Click the minus sign [ - ] to forget the network.
  5. Click OK.
macOS 12 (Monterey) and older
  1. From the home screen, open the Settings app.
  2. In the settings menu, select Wi-Fi.
  3. Press and hold the Wi-Fi network to be removed: UNT/Eduroam/Eaglenet
  4. Choose Forget.
iOS
  1. From the home screen, open the Settings app.
  2. In the settings menu, select Wi-Fi.
  3. Locate the Wi-Fi network to be removed and click the blue ( i ) symbol next to the name.
  4. Choose Forget this Network.

 

My username and password are not working!
If you get an error related to invalid username and password, please check your username and password at the UNT Account Management System. You might need to reset your password if it is invalid or expired. Please contact technical support for assistance.
My EUID and password work everywhere else except the Wi-Fi!
If your password contains a percent sign (%) or question mark (?) you will need to set a new password as those characters don't work with some devices. Please contact technical support for assistance.
My Wi-Fi works at home but not at UNT (Microsoft Windows)
Your Windows device might have settings configured specific to you home Wi-Fi that are not compatible with the UNT Network. Please check your Windows device configuration as follows (consider writing down the existing settings in case you need to revert any changes).
  1. Open your Start Menu and search for Control Panel.
  2. Select Network and Internet and then Network and Sharing Center.
  3. On the left, choose Change adapter settings.
  4. Right-click on your wireless device and choose Properties.
  5. From the list, highlight Internet Protocol Version 4 (TCP/IPv4) and click Properties.
  6. Select the radio buttons to Obtain and IP address automatically and Obtain DNS server address automatically.
  7. Click OK
My game or app won't connect when I'm on the UNT Wi-Fi!
The UNT wireless systems have most standard "ports" open for internet traffic so users may browse websites, check email, use cloud storage, etc. Some specialty applications, programs, and games may use specific non-standard ports that might prevent the software from connecting to online services. If you experience this problem, please consider visiting a UNT computer lab or try out the virtual UNT MyLab to see if any software offerings meet your needs.

Support Hours

Winter Break (December 23, 2024 – January 1st, 2025): 
The UNT Helpdesk will be closed for Winter Break. Standard hours resume January 2nd, 2025. 

We will have limited coverage to monitor for system outages and to respond to tickets. 

Standard Hours: 
Monday–Thursday: 8 a.m.- 9 p.m. (CST)
Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Current Walk-in Hours: 
Monday–Friday: 8 a.m.- 5 p.m. (CST) 

Contact Information

Call: 940-565-2324 
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330

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