The Information Technology Help Desk is here to provide technical support to UNT Denton & Frisco students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.
UNT Websites Loading Error 04/28/25 11:45 am -Resolved 2:20 pm CT
Our administrators have confirmed that the problem that arose around 11:45 am with UNT website platform with slow load times, slow publishing, missing hero images, and redirect failures have been resolved. Website redirects, including pages like canvas.unt.edu, should now be functioning properly as of 2:20 pm CT.
(Ongoing) Delay in Password Sync with Microsoft Services On Weekends
The UNT system is currently experiencing a known issue where UNT password resets (at
ams.unt.edu) performed Friday evening-Saturday, may not immediately sync with Microsoft
services such as UNT Email, Office 365, OneDrive, and Teams. This does not impact logging into Canvas, MyUNT, or other non-Microsoft services/accounts.
This syncing error only occurs for some if they reset their password anywhere from
Friday night into Saturday morning, when password synchronization temporarily stops.
But the UNT password will sync by Sunday afternoon.
Administrators are working to pinpoint the issue and implement a permanent fix. In
the meantime, users who recently changed their password Friday-Saturday and are unable
to access Microsoft services are advised to wait until Sunday afternoon. If the issue
persists past Sunday, please contact the IT Help Desk for further assistance.
(04/07/25-8:30 am CT)
Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.
This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data
Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account
from unauthorized access. Click here for information on how to set up Duo MFA.
Spring Break Hours (March 9th - March 15th):
Monday–Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)
Standard Hours:
Monday–Thursday: 8 a.m.- 9 p.m. (CST)
Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)
Current Walk-in Hours:
Monday–Friday: 8 a.m.- 5 p.m. (CST)
Call: 940-565-2324
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330