UNT HelpDesk

(Ongoing) Delay in Password Sync with Microsoft Services On Weekends

The UNT system is currently experiencing a known issue where UNT password resets (at ams.unt.edu) performed Friday evening-Saturday, may not immediately sync with Microsoft services such as UNT Email, Office 365, OneDrive, and Teams. This does not impact logging into Canvas, MyUNT, or other non-Microsoft services/accounts.

This syncing error only occurs for some if they reset their password anywhere from Friday night into Saturday morning, when password synchronization temporarily stops. But the UNT password will sync by Sunday afternoon. 

Administrators are working to pinpoint the issue and implement a permanent fix. In the meantime, users who recently changed their password Friday-Saturday and are unable to access Microsoft services are advised to wait until Sunday afternoon. If the issue persists past Sunday, please contact the IT Help Desk for further assistance.

(04/07/25-8:30 am CT)

UNT/UNT System VPN Access to Require Duo MFA

Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.

This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.