University of North Texas 
UNT HelpDesk
The Information Technology Help Desk is here to provide technical support to UNT Denton & Frisco students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.
Service Alerts
DUO Phone Call/Text Code Sending Error--11/26/24 8:30 am CT Resolved 11/26/24 9:40 am CT
The Help Desk has received multiple reports of people receiving the error "Identity
not verified. Something went wrong during the phone call” when attempting to receive
the DUO phone call verification method, and "Passcodes not sent. There was an error
and new passcodes were not sent” when attempting to receive the DUO text message code
option.
The app-related verification methods (i.e. DUO push notifications & in-app code) are
unaffected.
We have reported this to our administrators who are looking to stabilize the service
as soon as possible. Please use the app in the meantime for alternate verification,
or contact our office via phone call or visiting us in person for a temporary bypass
code. Any updates will be posted here.
Widespread Microsoft Office 365 Intermittent Outage-11/25/24 10:30 am CT Resolved 11/26/24 8:26 am CT
Update-11/25/24 3:00 pm CT
Microsoft reports that services are mostly back to normal, with 90% restored. They’ve
made changes to balance traffic and restart servers and are working on fixing the
remaining issues to ensure everything runs smoothly for all users.
For accessing your UNT email, the Outlook client on desktops and on mobile devices
appear to be less likely to be impacted and may be tried as a work around until the
system issues are resolved. Updates will be posted here.
11/25/24 2:10 pm CT
Microsoft is still actively working to resolve the issue and implementing measures that show signs of progress. Please check here for the latest updates.
11/25/24 11:30 am CT
The issue has been reported to be widespread with Microsoft, not just impacting UNT
customers. Microsoft is working on the ongoing and widespread Microsoft 365 outage
that is impacting multiple services and features, including Exchange Online, Microsoft
Teams, and SharePoint Online. Any updates will be posted here.
11/25/24 10:30 am CT
The Help Desk has received reports of intermittent site loading error when attempting to access webmail.unt.edu to log into Eagle Connect emails. The issue does seem to be intermittent and clears up after a few minutes. We have reported the issue to our administrators who are looking to stabilize the service as soon as possible. When troubleshooting, please wait a few minutes and try on a fresh browsing session (i.e. incognito/private browsing window, or clear browser's cache/cookies & restart your browser). Any updates will be posted here.
Ongoing Intermittent Account Management System (ams.untsystem.edu outages) Outages
The Account Management System website is occasionally displaying a "Website Temporarily Unavailable" error message. The Helpdesk has reported this issue to our administrators, and they are actively working on stabilizing the service. If unavailable, please try again in 15 minutes.
Announcements
UNT/UNT System VPN Access to Require Duo MFA
Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.
This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data
Duo Multi-Factor Authentication (MFA) Required for Staff Using PeopleSoft EIS (myUNT, myLS) starting June 9th, 2023
Notice: Effective June 9th, 2023, Duo Multi-Factor Authentication (MFA) will be required for all staff accessing Peoplesoft EIS due to compliance requirements with GLBA regulations. MFA adds an additional layer of protection to your account and safeguards sensitive data so only authorized individuals can access the system. To minimize disruptions to your workflow, our administrators have designed the MFA prompt to appear only once every 24 hours. Faculty and Students are excluded from this change, only staff accessing Peoplesoft EIS services like myUNT or myLS will be affected. For more info on Duo MFA, visit our Duo MFA FAQ Page.
UNT Anti-Virus Software
Starting in December, the UNT System is transitioning from McAfee anti-virus software
to a new next-generation endpoint protection software called Crowdstrike Falcon. Your
IT Support will manage this change for your work devices.
As part of this transition, the UNT System will no longer offer free licensed anti-virus
software for personal devices. For personal devices, native anti-virus software such
as Windows Defender or macOS XProtect are already included with newer operating systems.
Duo Multi-Factor Authentication (MFA)
Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.
Check out MyLab.unt.edu, UNT's new service for remote software access
Need access to university-licensed software? Try the new MyLab service to access over 150 UNT software titles all from your own computer! Visit https://mylab.unt.edu/ to learn more.
TikTok unavailable at UNT
On December 7th, 2022, Governor Abbott issued an order calling for, among other actions, adding Network-based restrictions to prevent the use of TikTok on agency networks. As a state institution, UNT is required to adhere to this order, and has blocked access to the TikTok website on UNT networks.
Per Governor Abbott's order, all faculty and staff across UNT have been instructed to immediately cease using TikTok on any institutionally issued and/or managed devices. Additionally, social media managers at UNT have been asked to discontinue use of TikTok accounts immediately. Read Governor Abbott's order here for more information
STUDENTS can no longer access TikTok on personal devices if those devices are connected to the UNT network.
TikTok Mobile App Will Not Load
Browser Will Show An Error Message
