The Information Technology Help Desk is here to provide technical support to UNT Denton & Frisco students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.

Service Alerts

EIS Annual Acknowledgement Tile Loading Error- 12/17/24 2:45 pm CT
Update-12/18/24 12:00 pm

The Helpdesk has been informed that HR will push the deadline for the Annual Acknowledgement back to after the winter break (December 23, 2024- January 1, 2025). Once the issue is fixed, a system-wide email will be sent to inform users. Any updates will also be posted here.

 

12/17/24 2:45 pm CT


The Helpdesk has received many reports of the Annual Acknowledgment Title in EIS not loading properly. We have reported this issue to our administrators, and they are actively working on stabilizing the service. Please check back here for posted updates.

Announcements

UNT/UNT System VPN Access to Require Duo MFA

Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.

This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.  

Support Hours

Winter Break (December 23, 2024 – January 1st, 2025): 
The UNT Helpdesk will be closed for Winter Break. Standard hours resume January 2nd, 2025. 

We will have limited coverage to monitor for system outages and to respond to tickets. 

Standard Hours: 
Monday–Thursday: 8 a.m.- 9 p.m. (CST)
Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Current Walk-in Hours: 
Monday–Friday: 8 a.m.- 5 p.m. (CST) 

Contact Information

Call: 940-565-2324 
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330

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