Microsoft Office365

Frequently Asked Questions (FAQs)

General Information

• What is Office365?
  Office365 is a cloud-based suite of applications and services that allows users to create, store, and collaborate on documents and other files from anywhere with an internet connection. Office365 also includes your UNT email account.
• How do I log in to Office365?
  To access Office365, simply visit the Office365 login page at webmail.unt.edu and enter your UNT email address and password. You are also required to authenticate with Duo MFA. You can access Office apps by visiting portal.office.com or by clicking the apps button at the top left of the page.
• Why are we using Duo MFA for Office365 authentication?
  Duo protects access to your UNT accounts, even if your UNT password is guessed or stolen. Duo increases the security of university systems and resources, protecting important sensitive and confidential information and helping prevent identity theft and other cyber crimes.

Office365 Applications

• What applications are included with Office365 on the web?
  Office365 includes a wide range of applications, such as Word, Excel, PowerPoint, OneNote, Outlook, Teams, and many others. To find all web apps included, sign in to portal.office.com and view the apps listed.
• What desktop applications are included with Office365
  Windows Applications

  1. Microsoft Word
  2. Microsoft Excel
  3. Microsoft PowerPoint
  4. Microsoft OneNote
  5. Microsoft Access
  6. Microsoft Publisher
  7. Microsoft Outlook
  8. Microsoft OneDrive

  MacOS Applications

  1. Microsoft Word
  2. Microsoft Excel
  3. Microsoft PowerPoint
  4. Microsoft OneNote
  5. Microsoft Outlook
  6. Microsoft OneDrive
• How do I download Office365 Desktop Applications?
  You can download Office apps by visiting portal.office.com and clicking the "Install Apps" button. Choose "Microsoft 365 apps" in the dropdown menu, and the installation file will be downloaded. Note: You can install Office365 on up to 5 desktop devices and 5 mobile devices.
• How can I download the Office365 Mobile Applications?
  You can find the Microsoft 365 app on your mobile app store. The Microsoft 365 Office app includes Word, Excel, and PowerPoint. You can also download the OneDrive app to have access to all of your files on the go. iOS

  1. Microsoft 365 (Office)
  2. Microsoft OneDrive

  Android

  1. Microsoft 365 (Office)
  2. Microsoft OneDrive

Office365 Help

• Who do I contact if I'm having issues with Office365?
  The UNT Helpdesk can assist you with Office365 installation issues, authentication issues, and more.
• I'd like to learn more about Office365. Do you have any resources available?
  LinkedIn Learning, provided for free to all UNT students, faculty, and staff, is a great resource for Office guides. You can search LinkedIn Learning for the specific app you are using. LinkedIn Learning Information.
• How many devices can I use Office365 on?
  You can use Office365 on up to 5 desktop devices (including desktop and laptop computers running Windows or MacOS). You can also install Office365 apps on up to 5 mobile devices, including devices running Android, iOS or iPad OS.
• I don't know my Office365 email address or my password. How do I obtain it?
  Your password is the same for all UNT websites, including your Office365 account. To reset your password, visit the UNT Account Management System and click "Forgot Password". To find your email address, visit the UNT Account Management System, login, and look at the email address listed.
• I am an alumni or retiree and cannot access Office365 apps. What can I do?
  Office365 is a service provided to current UNT students, faculty, and staff. While alumni and retirees do retain email addresses, UNT does not provide a license to access Office365 apps. You can purchase a personal license through Microsoft if you wish to have access to Office apps and OneDrive storage.