UNT Helpdesk

The Information Technology Help Desk is here to provide technical support to students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.

 

Announcements

Check out MyLab.unt.edu, UNT's new service for remote software access

Need access to university-licensed software?  Try the new MyLab service to access over 150 UNT software titles all from your own computer!  Visit https://mylab.unt.edu/ to learn more.

Multi-Factor Authentication is on the way! 

Duo Multi-Factor Authentication (MFA) is on the way! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA and be prepared for the rollout.

Service Alerts

Zoom log-in error Update: Resolved 6/21 at 11:05 am

The Helpdesk has reported an issue with Zoom's SSO login to our administrators. Users are receiving the error "Sorry, the page you are looking for is currently unavailable. Please try again later." Our administrators are currently working to resolve this issue. 

Visual Schedule Builder Outage Update: Resolved 6/20 at 10:00 AM

The Helpdesk has reported an issue with the Visual Schedule Builder (vsb.unt.edu) to our administrators. Users are receiving the error "ProviderException: Authentication could not be completed" when trying to login. Our administrators are currently working on resolving this issue. This issue was resolved on 6/20/22 at 10:00 AM.