UNT Helpdesk

The Information Technology Help Desk is here to provide technical support to students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.


Service Alerts

!!! The Helpdesk will be closed for walk-ins on Memorial Day, May 29th !!!

The Helpdesk will be closed to walk-ins on Memorial Day due to the University closure. We will still be open for calls, emails, and chats from 8am-5pm


ATTENTION! TikTok unavailable at UNT

On December 7th, 2022, Governor Abbott issued an order calling for, among other actions, adding Network-based restrictions to prevent the use of TikTok on agency networks. As a state institution, UNT is required to adhere to this order, and has blocked access to the TikTok website on UNT networks.

Per Governor Abbott's order, all faculty and staff across UNT have been instructed to immediately cease using TikTok on any institutionally issued and/or managed devices. Additionally, social media managers at UNT have been asked to discontinue use of TikTok accounts immediately.  Read Governor Abbott's order here for more information

STUDENTS can no longer access TikTok on personal devices if those devices are connected to the UNT network.

TikTok mobile app will not load
Browser will show an error message


UNT Anti-Virus Software

Starting in December, the UNT System is transitioning from McAfee anti-virus software to a new next-generation endpoint protection software called Crowdstrike Falcon. Your IT Support will manage this change for your work devices.

As part of this transition, the UNT System will no longer offer free licensed anti-virus software for personal devices. For personal devices, native anti-virus software such as Windows Defender or macOS XProtect are already included with newer operating systems.

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.  

Check out MyLab.unt.edu, UNT's new service for remote software access

Need access to university-licensed software?  Try the new MyLab service to access over 150 UNT software titles all from your own computer!  Visit https://mylab.unt.edu/ to learn more.