UNT Helpdesk

The Information Technology Help Desk is here to provide technical support to students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.

 

Announcements

UNT Anti-Virus Software

Starting in December, the UNT System is transitioning from McAfee anti-virus software to a new next-generation endpoint protection software called Crowdstrike Falcon. Your IT Support will manage this change for your work devices.

As part of this transition, the UNT System will no longer offer free licensed anti-virus software for personal devices. For personal devices, native anti-virus software such as Windows Defender or macOS XProtect are already included with newer operating systems.

Wireless Network Maintenance and UPGRADE!

The Denton campus Wi-Fi certificate was renewed on November 7, 2022, at 11:45 am. Additionally, the Denton campus Wi-Fi system was moved to a new controller cluster the weekend of Nov 12, 2022 as part of a larger project to replace aging equipment that will enable the adoption of new technology in the future, such as WiFi 6. You may need to “forget” the UNT network on devices and/or turn wireless off/on when connecting to the Wi-Fi network after these maintenance events. Check our Wi-Fi help page for more information.

Are you suddenly seeing a certificate message when connecting to UNT Wi-Fi? Check this out

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.  

Check out MyLab.unt.edu, UNT's new service for remote software access

Need access to university-licensed software?  Try the new MyLab service to access over 150 UNT software titles all from your own computer!  Visit https://mylab.unt.edu/ to learn more.

Service Alerts

UNT email/ADFS outage reported. 11/10/22 2:15pm Update: Issue Resolved 11/11/22 3:03pm

The Helpdesk has received and confirmed multiple reports of users unable to access their UNT email as well as other resources behind O365. This has been reported to our administrators and updates will be posted here as they come in.

This Outage includes all Office 365 products (Outlook, Teams, etc.) as well as MyLab services such as Citrix that use Office365 for authentication.