The Information Technology Help Desk is here to provide technical support to UNT Denton & Frisco students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.

Service Alerts

Update: Resolved as of 01/18/25 6:00 pm CT

Teams Phone Services Issue 01/18/25 12:57 pm CT

The Helpdesk has been informed of an issue affecting all Teams lines, including the UNT Helpdesk support line (x2324). Inbound calls from non-Teams numbers are failing to connect for all Teams numbers, as well as outbound calls from Teams numbers to non-Teams numbers. Our administrators are actively working to resolve this issue. Updates will be posted here as soon as they are received. In the meantime, the Helpdesk phone line is currently unavailable. Please use our other support options to receive assistance. 

 

 

Announcements

UNT/UNT System VPN Access to Require Duo MFA

Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.

This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.  

Support Hours

Standard Hours: 
Monday–Thursday: 8 a.m.- 9 p.m. (CST)
Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Current Walk-in Hours: 
Monday–Friday: 8 a.m.- 5 p.m. (CST) 

Contact Information

Call: 940-565-2324 
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330

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