The Information Technology Help Desk is here to provide technical support to UNT Denton & Frisco students, faculty, staff, retirees, alumni, and visitors with timely, professional answers to your computing and information technology questions! Contact the Help Desk when you need assistance with password resets, new accounts, wireless, email, or other computing problems.

Service Alerts

SSO UNT Sites Login Error-04/15/25 2:12 pm CT

The Help Desk has received multiple reports of UNT sites that use Single Sign On (SSO), including Qualtrics, Modern Campus/Omni, etc. are giving the error "UNT System Login Service-Unsupported Request" when attempting to log in. Our administrators are aware and working on it to resolve the issue as soon as possible. Keep in mind, this does not impact Canvas or MyUNT login capabilities.  Any updates will be posted here.


(Ongoing) Delay in Password Sync with Microsoft Services On Weekends

The UNT system is currently experiencing a known issue where UNT password resets (at ams.unt.edu) performed Friday evening-Saturday, may not immediately sync with Microsoft services such as UNT Email, Office 365, OneDrive, and Teams. This does not impact logging into Canvas, MyUNT, or other non-Microsoft services/accounts.

This syncing error only occurs for some if they reset their password anywhere from Friday night into Saturday morning, when password synchronization temporarily stops. But the UNT password will sync by Sunday afternoon. 

Administrators are working to pinpoint the issue and implement a permanent fix. In the meantime, users who recently changed their password Friday-Saturday and are unable to access Microsoft services are advised to wait until Sunday afternoon. If the issue persists past Sunday, please contact the IT Help Desk for further assistance.

(04/07/25-8:30 am CT)

Announcements

UNT/UNT System VPN Access to Require Duo MFA

Beginning Feb 29, 2024, the UNT VPN access will require Duo multi-factor authentication (MFA) in addition to your UNT account password. For more info on Duo MFA, visit our Duo MFA FAQ Page. Note: The DUO Mobile App is the default MFA method for VPN. See DUO Append Mode for alternate MFA methods.

This is a security enhancement to guard against password compromises to prevent unauthorized access to UNT VPN and the resources protected the VPN service. This security enhancement will reduce the risk to your UNT account and our data

Duo Multi-Factor Authentication (MFA)

Duo Multi-Factor Authentication (MFA) is here! Duo MFA helps protect your account from unauthorized access. Click here for information on how to set up Duo MFA.  

Support Hours

Spring Break Hours (March 9th - March 15th): 
Monday–Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Standard Hours: 
Monday–Thursday: 8 a.m.- 9 p.m. (CST)
Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Current Walk-in Hours: 
Monday–Friday: 8 a.m.- 5 p.m. (CST) 

Contact Information

Call: 940-565-2324 
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330

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