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Frequently Asked Questions

Password Assistance for your Enterprise User IDentification
  • How can I manage my EUID and password?
  • I can't log into my account. What should I do?
Canvas • Distance Learning
  • Where can I find help information for Canvas?
  • How do I log in to Canvas?
  • How can I download and use Respondus Lockdown Browser?
Eagle Alert System
  • What is an Eagle Alert?
  • Where can I go to configure my Eagle Alert Information? (log in required)
EagleConnect Email System
  • What is EagleConnect?
  • Where do I find information about EagleConnect?
  • Where is the link to sign in to EagleConnect?
  • Is there an FAQ page for EagleConnect?
  • How do I access my EagleConnect email from a smartphone or desktop mail application?
Wireless Networks
  • What is the UNT wireless network?
  • How do I set up Wi-Fi service on my device?
UNT Virtual Private Network (VPN)
  • Where do I go to access the UNT VPN Website?
  • How do I download the AnyConnect VPN Client?
Accessibility, Accommodations, and Microsoft© Support
  • UNT Office of Disability Access
  • Microsoft© Accessibility Answer Desk
Other Questions
  • My student organization needs a web page. How can I get one?

Support Hours

Spring Break Hours (March 9th - March 15th): 
Monday–Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Standard Hours: 
Monday–Thursday: 8 a.m.- 9 p.m. (CST)
Friday: 8 a.m.- 5 p.m. (CST)
Saturday–Sunday: 11 a.m.- 3 p.m. (CST)

Current Walk-in Hours: 
Monday–Friday: 8 a.m.- 5 p.m. (CST) 

Contact Information

Call: 940-565-2324 
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330

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Administrative IT Services
Sage Hall Room 330
1155 Union Circle #311070
Denton, Texas 76201
helpdesk@unt.edu
940-565-2324
 

 

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