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Division of Digital Strategy and Innovation

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Frequently Asked Questions

Password Assistance for your Enterprise User IDentification

  • How can I manage my EUID and password?
  • I can't log into my account. What should I do?

Distance Learning • Canvas

  • Where can I find help information for Canvas?
  • How do I log in to Canvas?
  • How can I download and use Respondus Lockdown Browser?

Eagle Alert System

  • What is an Eagle Alert?
  • Where can I go to configure my Eagle Alert Information? (log in required)

EagleConnect Email System

  • What is EagleConnect?
  • Where do I find information about EagleConnect?
  • Where is the link to sign in to EagleConnect?
  • Is there an FAQ page for EagleConnect?
  • How do I access my EagleConnect email from a smartphone or desktop mail application?

Wireless Networks

  • What is the UNT wireless network?
  • How do I set up Wi-Fi service on my device?

Accessibility, Accommodations, and Microsoft© Support

  • Where can I find out about disability accommodations?   Adaptive Computer Lab   |   UNT Office of Disability Access   |   Microsoft© Accessibility Answer Desk

Other Questions

  • My student organization needs a web page. How can I get one

 

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Support Hours

Current Hours: 
Monday–Thursday: 8 a.m.- 9 p.m. 
Friday: 8 a.m.- 5 p.m.
Saturday–Sunday: 11 a.m.- 3 p.m. 

Current Walk-in Hours: 
Monday–Friday: 8 a.m.- 5 p.m. 

 

Contact Information

Call: 940-565-2324 
Email: helpdesk@unt.edu
Walk-in: Sage Hall, Room 330

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Email & Phone

  • helpdesk@unt.edu
  • 940-565-2324
  • UNT TTY: 940-369-8652

Administrative IT Services

Sage Hall Room 330
1155 Union Circle #311070 Denton, Texas 76201
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